FAQ | Technology

 

Revised March 24, 2020

If you need any help please reach out to your child’s teacher. They can help either resolve the problem or get you in contact with someone from our IT department to help resolve the issue. 
Our instruction team is working on developing structure to the at-home learning program. Your child’s teacher will be reaching out to you with more information in the near future. 
A number of Wi-Fi providers are making services available for free.
 
All Xfinity hot-spots are free to the public during this time.
 
Beginning March 16, Charter (Spectrum’s parent company) will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, please call 1-844-488-8395. Installation fees will be waived for new student households. For more information, see Charter to Offer Free Access to Spectrum Broadband and Wi-Fi For 60 Days For New K-12 and College Student Households and More.
 
AT&T offers open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.
 
Sprint provides unlimited data to existing customers, and, starting Tuesday, March 17, 2020, will allow all handsets to enable hot-spots for 60 days at no extra charge
 
T-Mobile offers unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
 
Low-income families in the Comcast service area can sign up for 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.  Also, Comcast is increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. To sign up, applicants can simply visit www.internetessentials.com There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish. For additional information, visit Comcast Increases Access to and Speeds of Internet Essentials to Support Americans Through Coronavirus Pandemic.
 
Other Broadband Information: https://broadbandnow.com/  
Finding solutions for families with limited or no technology is a top priority for our district. Cityscape Schools has sent out a survey to all families to find details of access to technology in each household. We will be providing more details of available technology soon.
If you are a Cityscape parent and are not receiving updates, please check your spam folder to ensure it isn’t going to spam. If it is not there, please send your correct email address to your student’s teacher, and they will make sure it gets to the right team to update your information in our system. The primary email on your account is used when sending updates. Once updated, it may take up to 24 hours for you to begin receiving messages.